This Service Policy describes how Nizam Technologies delivers the Nizam platform, what you can expect around availability and support, and how the service may change over time.
1. Overview
This Service Policy explains how Nizam Technologies ("Nizam", "we", "us") delivers the Nizam Community Management Platform to complex administrators, residents, and staff, and sets expectations around availability, support, and how the service may change over time. It should be read together with our Terms & Conditions and Privacy Policy.
2. Nature of the Service
Nizam is a cloud-based Software-as-a-Service (SaaS) platform, delivered through a web application at app.nizamco.com, native mobile applications, and related services. Nizam does not sell, ship, or deliver any physical goods — there are no shipping charges, delivery times, or physical shipping policies applicable to any Nizam product or service. Access to the platform is granted electronically upon successful account registration and, where applicable, an active subscription.
3. Service Availability
We aim to keep the platform available and accessible at all times, and we target 99.9% uptime. The platform may occasionally be unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control (including internet service provider outages, third-party infrastructure failures, or force majeure events). Except where we have separately agreed to a formal Service Level Agreement (SLA) with a customer in writing, the uptime target described here is a goal, not a contractual guarantee.
4. Service Delivery & Access
- Access is provided immediately upon account creation, starting with a 2-month free trial.
- The web application is accessed entirely online — no installation, physical media, or shipping is required.
- Native mobile applications are distributed via the Google Play Store and, where available, the Apple App Store.
- Continued access after the free trial requires an active paid subscription, as described in our Terms & Conditions and Refund Policy.
5. Support
Support is available by email at [email protected]. We aim to respond to support enquiries within 24 hours. Complex administrators and residents can also reach out through the in-app Help Center.
6. Maintenance & Updates
We regularly update the platform to add features, improve performance, and address security issues. Where practical, planned maintenance that may affect availability is scheduled to minimise disruption and communicated in advance via email or in-app notification.
7. Service Modifications & Discontinuation
We may modify, add to, or remove features of the platform at any time as part of our ongoing product development. If we discontinue the platform, or a feature you materially rely on, we will provide reasonable advance notice — at least 30 days, except where not possible for legal, security, or operational reasons — and, where feasible, an opportunity to export your data.
8. Data & Security
Details of how we collect, store, and protect data are set out in our Privacy Policy. Account and platform data is retained per the terms described in our Terms & Conditions and Privacy Policy.
9. Changes to This Policy
We may update this Service Policy from time to time. Material changes will be notified via email or in-app notification at least 14 days before they take effect. The "Last updated" date at the top of this page reflects the current version.
10. Contact Us
If you have any questions about this Service Policy, please contact us:
- Email: [email protected]
- Website: www.nizamco.com/#contact