This Refund Policy explains how Nizam Technologies handles refunds for platform subscription fees, and clarifies our role — or lack of one — in payments residents make to their complex through the platform. It should be read together with our Terms & Conditions.
1. Overview
Nizam Technologies ("Nizam", "we", "us") operates the Nizam Community Management Platform, offered on a subscription basis. This policy covers two separate things: (a) refunds for the subscription fees you pay Nizam for platform access, and (b) our role — which is limited — in payments residents make to their own complex through the platform.
2. Free Trial — No Charge
Every new account receives a 2-month free trial with full platform access. No credit card or payment information is required to start the trial, and no fee is charged during this period. Because nothing is charged during the trial, there is nothing to refund — you may cancel at any time during the trial at no cost.
3. Subscription Fees Are Non-Refundable
Once your free trial ends and you subscribe to a paid plan for a fixed term (for example, 1, 6, or 12 months), the subscription fee for that term is due in advance and is non-refundable, including for any unused portion of the term.
Example: you subscribe to a 6-month plan. After 1 month, you decide to stop using Nizam. You will not receive a refund for the remaining 5 months of unused service — the fee you paid covers access to the platform for the full 6-month term you selected, regardless of how much of it you actually use.
4. No Further Charges After Your Term Ends
Nizam does not automatically charge you again once your subscribed term ends. Continuing the example above: after your 6-month term is up, we will not bill you further unless you actively choose to subscribe to a new term or plan. Stopping use of the platform, or simply not renewing, is enough — no further payment will be collected from you.
5. Third-Party Payment Processor Fees
Subscription payments may be collected through third-party payment processors. Nizam is not responsible for any fees, charges, or currency conversion costs applied by these processors, and such fees (where applicable) are not refundable by Nizam.
6. Payments Between Residents and Their Complex
Separately from platform subscription fees, the Nizam platform is used by residents to pay bills and charges owed to their own residential complex — for example, maintenance fees or additional collections set by their complex's management or committee.
These payments are made by a resident directly to their complex or its management, not to Nizam. Nizam is not a party to these transactions:
- We do not determine, approve, process, or issue refunds for payments made by residents to their complex.
- We are not responsible for disputes, errors, or refund requests relating to these payments.
- Our role is limited to maintaining a record of these transactions on the platform, on behalf of and at the direction of the relevant complex's management or administrators.
Any dispute, error, or refund request relating to a payment you made to your complex must be directed to your complex's management or administrator — not to Nizam.
7. Exceptions Required by Law
Nothing in this policy limits any refund, withdrawal, or cancellation right you may have under applicable consumer protection law in your jurisdiction. Where such a law requires us to provide a refund we would not otherwise provide under this policy, we will comply with that law.
8. How to Cancel
You may cancel your subscription at any time by contacting us at [email protected] or through your account settings. Cancelling stops future billing but, as described above, does not entitle you to a refund of fees already paid for the current term.
9. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be notified via email or in-app notification at least 14 days before they take effect. The "Last updated" date at the top of this page reflects the current version.
10. Contact Us
If you have any questions about this Refund Policy, please contact us:
- Email: [email protected]
- Website: www.nizamco.com/#contact